Telkom SA Complaint
| SUPPLIER | Telkom SA | INDUSTRY | Telecommunications | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Stellenbosch/Paarl | COUNTRY | South Africa | ||
| TIME / DATE | 12:32 Sat 13 Mar | PERSON RESPONSIBLE | Barry | ||
| CUSTOMER | fjb | View all reports by user |
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| PROBLEM | Billing / Accounts | ||||
| HEADLINE | TelkomLine and DSL for 19 days R962.88 | ||||
| THE INCIDENT Sat 13 Mar 
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So i ordered a Telkom line and DSL and finally received it on the 15th of January. Then i had to move due to complication with my landlord. I moved on the 3th of February. I was told beforehand that if i cancel EVERYTHING is worked out Pro-rata. I then went to telkom shop to find out when my final bill is to be settled and was told it will be sent to me at the end of the month and i should wait before i pay due to the fact that my credits need to be sorted out. I then received my bill in March for the amount of R962.88. Now please explaint to me how i get billed for R962.88 if i used telkom dsl for less than 3 weeks. One month is calculated as follows Telkomline R170.00 TelkomDsl(384) R254 Total: R424.00 Pro-Rata: R424*1931=R260 Now please explain to me why i should be charged R962.88 when i only had DSL for less than 1 month. Thats more than 2.2 months. This is really ridiculous. I refuse to pay this amount for something their accounting department should fix. And we phoned in Jan and was told , NOT to cancel at the end of the month, but on the day as it is worked out Pro-rata.
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